This policy explains what information Tandem collects and how it is used. Tandem is used by organizations to manage their workforce; much of the data in the Service is entered and controlled by those organizations about their own staff and operations.
To provide and operate the Service — scheduling, time tracking, communication, and reporting — and to secure accounts and support customers. We do not sell personal information.
Where an organization enables medical/patient-care features, patient care reports may contain health information. Access is restricted and logged, sensitive content is shared only through secure sign-in links rather than email, and this data is handled under additional safeguards and, where required, a business associate agreement.
Information is shared within a user's own organization according to their role, and with service providers that help operate Tandem (such as hosting and email delivery) under appropriate obligations. We may disclose information where required by law.
Organization data is retained while the account is active and for a reasonable period afterward, then deleted or de-identified, subject to legal requirements.
Users can update their profile information in the app. Organization owners control their organization's data. To request access or deletion, contact the organization or support@tandemsafety.app.